Hi I'm Vikram Singh
WordPress Engineer
4 Years Experience
(Technical Support Engineer at WPMUDEV)
Professional Summary
- WordPress Support Engineer with over 4 years of experience delivering exceptional customer service and website development from small businesses to large corporations and online stores.
- Proficient in resolving a wide range of WordPress-related issues at a Tier 1 level (Live Chat, Support Forum Tickets, Emails), consistently achieving a 90-95% resolution rate.
- Skilled in making technical language easily understandable and guiding customers to optimal solutions.
Experience
Incsub(wpmudev) Pvt Ltd, USA
2022 – present (Full Time)
WordPress Support Specialist
- Responding to customers through email, Live Chat, and Forum who report issues with their website(s), plugins or hosting services and handling/debugging issues
- Helping customers resolve WordPress issues by accessing their websites, identifying problems, and offering effective solutions.
- Handling customer feature requests.
- Providing developers and the Second Level Support Team with precise and comprehensive bug reports for escalation.
- Meticulously documenting and summarizing testing and troubleshooting steps for effective communication with both customers and colleagues.
- Assisting with a wide array of WordPress questions with finesse.
Notion Age Pvt Ltd, Singapore.
2021-2022 (Full Time)
WordPress Developer
- Developing custom websites for businesses, blogs, and e-commerce
- Troubleshooting
- Website security, Speed optimization, Technical SEO
- Managing WHM server, Cloudflare, and Cpanel
- Handling 300+ PBN sites network
- Installing wp sites in Cpanel manually or by WordPress toolkit
- Developing 4 new PBN sites every month, adding content and basic SEO
- Providing technical training to clients
- Handling webmasters, Google Search Console, and analytics.
Web Design Mate, Canada.
2020-2021 (Full Time)
WordPress Developer
- Developing and managing custom websites for small businesses and individuals.
- Site speed & Security
- Payment gateway intigations
- Woocommerce
Deeksha Classes, India.
2018-2020 (Full Time)
WordPress Developer
- Develop the institute website and optimize for SEO and Speed.
- Custom templates
- Facebook ads
- Google ads
Skills
- Proficiency in WordPress, HTML, CSS, Plugins, Themes.
- Excellent Communication, Technical Writing, Team Collaborative.
- Hosting Management (Domains, DNS, Emails), cPanel, CloudFlare, sFTP, WP-CLI.
- Bug reporting, Improvement tasks, Troubleshooting, Diagnostics, and Conflict resolution.
- Custom post types, taxonomies, fields, shortcodes, and widgets.
- Migration, Maintenance, Security, Malware cleanup, Customization, Multisite, Basic SEO.
- Forms, Integrations, Automation, Events, Payments, Woo, Membership, Multilingual, Page builders, Custom templates, block editor, child theme.
- Patience, Empathy, and a Sense of Humor with the ability to learn and adapt
WordPress
Custom themes and plugins, child themes, hooks/filters, shortcodes, post types, page templates
Plugins
Including Woo, ACF, Yoast, WPML, bbPress, WordFence, wpRocket, Akismet, Query Monitor
Page Builder
Gutenberg, Elementor, Divi Builder, WPBakery, Visual Composer, SiteOrigin
Basics
HTML, CSS
Principles
Responsive design, accessibility, usability, stability, elegance
APIs
Including Google Maps, YouTube, Facebook, Instagram, Vimeo
Mata, Google
Facebook Pixel, Facebook ad manager, Google Analytics, Google Tag Manager, Google Adword, Google Adsense, Google search console
Hosting
WPMUDEV, Kinsta, DO, IONOS, Hostinger, Godaddy, Bluehost, SiteGround, Hostgator, Dreamhost, Namecheap
Platforms
WHM, Cpanel, Cloudflare, WP Toolkit, FTP, Google Search Console, Web Masters, New Relic, WP-CLI
Education
Internet Academy, Bnaglore
2016-2017
Graduation In Web Development.
1 Year web development program. Internet Academy is a W3C Member Organisation.
MDSU University, Ajmer.
2013-2016
B.Sc Maths(Hons.)
B.Sc. Mathematics Honours is 3 years of the college degree program.
Projects
300+ Websites Developed
I have helped many businesses and individuals to make their online presence. I work across the World with different industries and am always excited to work with a new industry.
Lender SG
Crawfort SG
Kingroot.net
Wish Printing
Greeen Singapore
Express Plumber
Aurealis Group
Easy Find
Peace In Home Health Care
Heartsbloom
Digital Ally
Microtech
Auto Body Repair Mississauga
BBPN
HFX Airport Taxi
Mtiexcdemo
Premium Home Inspections
T-Shirt Guys
Landao
Urban Touch Inc.
Avigna Learning Academy
As Chemicals
My Home Deal
Health Gate Pharmacy
Web Design Mate
Dynamic Web Development
PRM Marketing Management
Obgyn Centre
MINT & CO
Diligent Movers
Table Matters
Ara Medical Writing
Let Us Choice
Dr Mark Pharmaceuticals
Optimum Chemical
Five Star Heating & Cooling
Manisha Morgan
My Family Doctors
Beckford Organics
Theez Buy
Ms. Li Higher Chinese Tuition
Knowise
Arokaya
Ultimate Pest Solutions
Black Car Livery
Radiant You
Kims
Deeksha Classes
Allen Career Institute
Pink Salt
Mortgage Partners
HOUZE Singapore
Carisman PRO
Add To Cart Online
Beginning Boutique
Bridge Home Services
Best Choice Pest Control NYC
MIKROTOOLS
Capitall Singapore
Webspotters
ACRI
About Me
Was I a mathematician?
For a long time, I believed my path was in mathematics, while tinkering with websites was just a fun side gig. It took me three years into a B.Sc. program to realize I had things flipped around. Starting from 2017, I’ve been fully immersed in WordPress development, and that’s where my true journey lies.
